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Step-up credits


As of April 4, 2022 PT, customers who migrate to Cloud and meet the requirements detailed below are eligible to receive a step-up credit toward their annual Cloud subscription purchase, which will cover the pro-rated value of unused Server or Data Center maintenance contracts.

We often see customers that want to take advantage of a migration to Cloud, but choose to wait until their Server or Data Center maintenance is up in order to realize the full contract value. With the end of Server support approaching on February 15, 2024 PT, we want to eliminate this cost barrier to enable you to begin your journey as soon as possible, and allow ample time to better understand the migration process and determine your timeline.

Eligibility requirements

  • You are migrating from Server or Data Center to Cloud
  • Your existing Server or Data Center license was purchased before February 2, 2021 PT
  • You have at least 180 days remaining on your Server or Data Center contract at the time of the credit request
  • You are migrating 201+ users or 51+ agents to an annual subscription of the following products:
    • Jira Software Cloud
    • Confluence Cloud
    • Jira Service Management Cloud
    • Bitbucket Cloud Premium

 

This promotional offer does not apply retroactively to existing Cloud subscriptions that were not purchased pursuant to this promotional offer. Atlassian may modify or cancel promotions at any time, and this page does not obligate Atlassian to extend any specific promotions for any specified period of time. To see whether you qualify for this limited-time promotional offer, please contact us.

Frequently asked questions

Are apps included in this step-up credits offer? Copy link to heading Copied! Show

No, this offer is only available for Jira Software Cloud, Confluence Cloud, Jira Service Management Cloud, and Bitbucket Cloud Premium, and will not be applicable for Marketplace Partner or Atlassian-owned apps.

Is there a requirement for the user tier I’m moving from? Copy link to heading Copied! Show

No, a customer can migrate from any user tier as long as they migrate to a Cloud site with 201+ users or 51+ agents.

Is this offer available on monthly subscription plans? Copy link to heading Copied! Show

No, this offer is only available for annual cloud subscriptions.

How will the step-up credit be applied to my account? Copy link to heading Copied! Show

The step-up credit will take the form of a discount and will be applied directly toward your annual Cloud subscription purchase by an Advocate.

How long do I have to claim my step-up credit? Copy link to heading Copied! Show

 

Step-up credits will be available through March 31, 2023 PT.

Are step-up credits compatible with other migration incentives that Atlassian offers? Copy link to heading Copied! Show
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Yes. Step-up credits can be applied in addition to your Cloud migration trial, loyalty discounts, and dual licensing.

Step-up credits for Jira Software Cloud, Confluence Cloud, and Jira Service Management Cloud are compatible with Community and Academic licenses, however the current annual Bitbucket Cloud Premium plans are not eligible for Community and Academic prices, so the Bitbucket Cloud Premium step-up credits are not compatible with those licenses.

Once I purchase Cloud and the discount is applied, does my Server/Data Center support end at that point? Or will you still be providing that service through the duration of the migration (similar to dual licensing)? Copy link to heading Copied! Show

When the step-up credit is applied to your annual Cloud quote, we’ll disable the renewal functions for your Server/Data Center licenses. This means that you’ll continue to have full technical support through the remainder of your Server license term should any issues arise during the migration to Cloud.

If you’re also eligible for a dual license, we’ll prioritize the classification as a dual license instance, giving you the ability to remain on Server support throughout the duration of your migration.

The information on this page contains forward-looking statements, which involve uncertainties when providing estimated effective dates. All forward-looking statements involve known and unknown risks, uncertainties, and are subject to change.